Frontcube (Pvt) Ltd. (hereinafter referred as Frontcube) is a Digital Marketing Agency based Sri Lanka. More information can be found on the company details page.

Billing & payment

Frontcube issue invoices electronically: payment terms are 15 days (NET15) from the date of invoice by the SWIFT international payments system. Frontcube only accept payment directly US Dollars.

All proposals are quoted in US Dollars (USD) and payments will be made at the equivalent conversion rate at the date the transfer is made. The client agrees to pay all charges associated with international transfers of funds. The appropriate bank account details will be printed on our electronic invoice.

Frontcube reserves the right to charge late fee on all overdue debts at the rate of 2% per month or part of a month.

Value Added Tax (VAT)

VAT is chargeable on all services and expenses for all Sri Lankan clients. Those in outside of Sri Lanka will not be charged VAT providing they produce a valid VAT registration certificate and registration number for the country concerned.

Proposals

Proposals remain valid for 28 days from the date of issue unless otherwise stated.

Notices

Any notices to be given to the client at their head office and to Frontcube at their registered office. These terms shall be governed by and construed in accordance with the laws of the Sri Lanka. Parties hereby submit to the non-exclusive jurisdiction of the Sri Lanka.

Project variation notices

Where variations to an agreed programme of work is specified by the client, and these variations are agreed to be likely to result in an increase in the chargeable hours, costs or expenses, a variation notice setting out the nature of the variation and the estimated adjustment to the budget, will be issued.

Once issued, such a variation notice must be signed as agreed by the client prior to Frontcube personnel being required to perform work resulting from the variation notice. Any work undertaken under a variation notice will be billed monthly in arrears.

Direct costs and expenses

Unless specifically included in the proposal, expenses are payable in addition to the proposed fee. Expenses will be agreed in advance within an approved budget and billed, at cost, monthly in arrears. A full mileage and expenses schedule will be provided with the monthly invoice. All rates below are exclusive of VAT.

• Sustenance overnight (per person per day if overnight stay is required): $100
• International accommodation: At cost
• Printing / postage / copying / other disbursements: At cost
• Trains / taxis / flights (economy class): At cost.

Subcontractors

Where appropriate for the effective delivery of the work, Frontcube (Pvt) Ltd. may engage additional staff or subcontract aspects of the service. Any change to these arrangements will be discussed and agreed with the client in advance. It is unlikely that we will need to use any third-party consultants.

From time to time there may be a requirement for Frontcube to procure services or equipment outside the scope of its normal operations (for example: trade mark attorneys). This will be carried out against a specification agreed with the client. The contract for the chosen services or equipment and responsibility for the quality of the delivered services or equipment will be directly with the client unless otherwise stated.

Publicity

The client allows use of their name and a description of the work undertaken in publicity material, press releases, websites and other media produced from time to time by Frontcube. Use of detailed descriptions of the work will be subject to acceptance by the client and bound by the confidentiality agreement.

Copyright

The copyright of all intellectual property contained in all images, documents, presentations, conceptual artwork or research material provided to the client is wholly owned by Frontcube unless specifically stated.

Use of any of this material is strictly limited; if unsure you should contact Frontcube. Frontcube will be credited in full as author and copyright holder in all subsequent use of such materials. Furthermore, Frontcube will be free to make future use of the general market intelligence and research findings obtained during the contract.

As the client, you will have complete copyright over the finished product, files, images and all agreed deliverables (such as completed comps and wireframes).

The Frontcube website is governed by a separate agreement

Warranty

Bugs will be fixed ‘free of charge’ for a period of six months from date of launch.

Self hosting

Frontcube can provide our clients with an exceptional hosting package. However, if you choose to host the site on another service, the following notes apply:

• The hosting service must be running php5 and Mysql5 as these are the development platform versions we currently employ
• It is preferable servers are Unix/Linux based running Apache server
• For reasons of both performance and security, some sites are not viable using standard ‘shared’ hosting packages
• We will need access to the server control panel and have full access to the DNS and name-server records plus SSH and FTP access. These details must be provided well in advance of any proposed launch date.
• It is also your responsibility to ensure the server can adequately handle the load the proposed website will place on it, with appropriate backups. We charge our standard daily rate plus VAT to move websites between hosts.

Termination

In the event of either party being in material or fundamental breach of any of the terms and conditions of business the other may forthwith terminate the contract if the breach is incapable of remedy, or if it is capable of remedy the aggrieved party shall serve on the other seven days notice requiring such a breach to be remedied and, if such a breach is not remedied within the seven day period the contract shall automatically terminate.

In the case of dispute both parties agreed to abide by the decision reached by an independent mediator. The cost of mediation will be borne by the party against whom the judgement is made, or shared if no or equal fault is found.

Payment for any work is still due up to and including the day that the breach is notified.

Computer data

Computer data is backed up daily with a copy taken off site. Some data is held on our dedicated servers at a secure data centre in London which is regularly backed up offsite.

Frontcube offers its clients project management tools which are governed by a separate agreement.

Email and files are continuously checked for viruses but our responsibility is limited and governed by a separate agreement. Mail is also virus checked, cleaned and ‘spam’ removed by spamsoap.

Company policies

Comprehensive policies including those on equal opportunities, employment, environment and health and safety can also be found in this section of the site.

Confidentiality

Frontcube hereby agree to treat as secret and confidential and not at any time for any reason to disclose or permit to be disclosed to any person or otherwise make use of or permit to be made use of any unpublished information relation to the client’s technology or other know-how business plans or finances or any such information relating to any subsidiary, supplier, customer or client of the client and to deliver up to the client all working papers, computer discs and USB drives or other material and copies provided to or prepared by us or our employees should the current discussions terminate. Frontcube further agrees that our employees observe the terms of this clause.

Insurance

Frontcube is comprehensively insured through Union Assurance PLC. The main levels of cover are quoted below but the full policy schedule, specific policy wordings, exclusions and levels of cover can be supplied on request.